Itron, Inc., its subsidiaries, and affiliated companies ("Itron," "our," "we," and "us") recognize the importance of protecting your privacy and personal information.
This Privacy Notice describes the types of personal information we collect, how we may collect, use, and store that personal information, with whom we may share it, and how you may exercise your rights regarding our processing of your information. It also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices. This Privacy Notice responds to various applicable laws, including the EU General Data Protection Regulation 2016/679 ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other data protection laws and regulations (collectively referred to as "Data Protection Laws").
This Privacy Notice applies to personal information we obtain through Itron's websites, products, services, software, and applications, including mobile applications (collectively, the "Offerings") and by other means, including Itron's events, surveys, questionnaires, customer user research and evaluations; and third-party sources, including business partners, ad networks, and vendors.
This Privacy Notice does not apply to personal information that is governed by separate agreements between Itron and its customers.
Our websites and other online products, applications, and other services may include links to third-party websites and features. In some cases, we may provide our Offerings jointly with other businesses. For these joint Offerings, we will sometimes share or jointly collect customer data, subject to notice and other obligations as required under Data Protection Laws. Some third-party websites that are not owned, controlled, operated, or maintained by Itron may display an Itron logo. In such cases, Itron is not responsible for these third parties' privacy practices, which are controlled by their own privacy notices and policies.
Consumers who have questions about how their utility or other service provider may collect, process, and share their personal information should contact their utility or other service provider directly.
All Itron Offerings and related services, including our website, are intended for use by persons aged 16 or older. Itron does not seek to collect personal information about individuals under the age of 16, and no personal or other information should be submitted to, posted, or otherwise processed on Itron's websites by users under the age of 16.
Collection of Personal Information
Interaction with Itron
We may collect data, including personal information, whenever you interact with Itron, including when you:
Are a representative or employee of one of our customers or vendors, or potential customers or vendors;
Register or create an account on our website;
Request access or visit our offices or facilities;
Sign up for an online program, event, seminar, promotion, or sweepstakes;
Request information about our products (including product evaluations, trials, tech preview and beta downloads), services, or information;
Participate in Itron events including conferences, webinars, surveys, questionnaires, research, reports, or evaluations;
Explore careers at Itron, register for job alerts, track opportunities, set up a profile, or apply for a job; or
Communicate with our customer support center.
We may also obtain information about you from other sources including third parties such as industry lead generators, event coordinators, and publicly available sources.
The types of personal information we may collect
Contact information such as your
Mailing or Physical address for you or for others (for example, members of your household)
username, password, and any other information you provided to create your online account with us;
your position/title and other business contact information;
IP Address (and broad location data obtained from your IP address such country, city, and zip code);
equipment/service location data;
photographs, video images, voice recordings, transcripts, and biometric information in compliance with applicable laws;
billing and financial information (such as name, billing address, payment card details and bank account information and purchase history);
information contained in forums, blogs, and testimonials you provide or that we obtain from publicly available sources (such as social media channels);
information necessary to provide support (such as contact details and chat services);
personal information you submit to us (such as through our "Contact" feature or other in-product or in-service messaging); and
any other information you choose to provide to us.
Information We Collect Automatically When You Use Our Services
When you visit our websites and use our applications, we may collect certain information about your activity and device, including:
Information about your internet use
the browser you use;
which pages you view and for how long;
your IP address; and
pages you visit before you visit our website.
Information about the computer, mobile, or other device you use to access our website, including
the hardware model;
operating system and version;
unique device identifiers; and
mobile network information.
Other Information We May Collect
Itron may, in certain limited circumstances and in the interest of security, collect and process biometric data such as fingerprints for purposes such as authenticating individuals to provide secure access to some of our global facilities or office locations. Visitors to those locations may be required to use these tools for physical access.
Itron may, in certain circumstances, in the interest of security, and consistent with applicable laws, use Closed Caption Television ("CCTV") recording at our facilities.
If you provide information about another person to us, you represent that you have that person's permission to share their information with Itron.
Use of Information
We may rely on one or more of the following legal justifications when we collect and use your personal information:
performance of a contract with you or a relevant party;
our legitimate business interests;
compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
your consent to the processing, which you can revoke at any time.
We may use this information for various purposes, including to:
process and fulfill orders in connection with our products and services and keep you informed about the status of your order and process related transactions;
develop, provide, maintain, and improve our products, services, analytics, and reports;
verify your identity;
protect against unauthorized use of our services, fraud, and other unlawful activity, claims and other liabilities;
bill you for products and services you purchased;
provide training, support, and consulting services;
create and manage your account with Itron;
communicate with you about your account and orders;
conduct advertising, marketing, and sales activities (including direct marketing activities such as sending you promotional materials, lead generation, pursuing marketing prospects, performing market research, ensuring the effectiveness of our advertising and marketing campaigns, and managing our brand);
communicate with you about, and administer your participation in, events, programs, promotions, and surveys;
protect the health, safety, and security of our employees;
comply with and enforce government, industry, and our own standards, obligations, and policies;
ensure the security of our employees, information resources, cloud and network solutions and other products and services; and
respond to your inquiries.
We may anonymize or aggregate personal information that we collect and use it for the purposes described above and for other legitimate purposes pursuant to Data Protection Laws.
Aggregated data is a combination of data elements for multiple persons to create a data set that is sufficiently anonymous so that it does not reveal the identity of an individual person.
Anonymized data is a data set containing individual sets of information where all identifiable characteristics and information, such as, but not limited to, name, address, account number, or social security number, are removed (or scrubbed) so that one cannot reasonably re-identify an individual person based on, for example, usage, rate class, or location.
If we use your information for other purposes, we will update this notice and may seek your consent, as required by Data Protection Laws.
Sharing Your Information
We may share your information as follows or as otherwise described in this Privacy Notice:
when responding to a request for information, if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including in connection with lawful requests by law enforcement, national security, or other public authorities;
in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
between and among Itron and our current and future parents, affiliates, subsidiaries, and other companies worldwide under common control and ownership;
when sharing your data is necessary to provide or support a product, service, or information you have requested;
for sales promotions or to share sales leads with our channel partners and other business partners;
to communicate product announcements, software updates, special offers or other information we think you would like to receive from us or our business partners;
within Itron (including among affiliates and subsidiaries) for the purposes described in this Privacy Notice;
with our customers and partners to report and help manage issues requiring support or as part of consulting services;
with our customers and partners to inform them about their users' use of our services (such as when a user has obtained credentials or completed a course);
with vendors, consultants, or other service providers we have engaged to perform services on our behalf (such as payment processing, order fulfillment, customer support, customer relations management and data analytics). These service providers are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements;
with approved channel and other partners, to offer and provide our products and services to you; and
otherwise, with your consent or at your direction.
We may also disclose personal information about you:
if we are required or permitted to do so by applicable law, regulation, or legal process (such as a court order or subpoena);
to law enforcement authorities or other government officials to comply with a legitimate legal request;
when we believe disclosure is necessary to prevent physical harm or financial loss to Itron, its users or the public as required or permitted by law;
to establish, exercise or defend our legal rights; and
in connection with an investigation of suspected or actual fraud, illegal activity, security, or technical issues.
International Data Transfers
Personal information you submit to us may be collected, processed, transferred, or stored in other countries in which Itron and its service providers operate, including the European Union ("EU"), the United States ("U.S."), and other countries, which may have different data protection laws than the country in which the information was provided. Itron protects your information in accordance with this Privacy Notice wherever it is processed.
Itron takes measures to comply with applicable data protection laws in transferring information such as executing data transfer agreements with the European Commission's Standard Contractual Clauses ("SCCs") in accordance with Article 46 of the GDPR.
In our processing of personal information received in the U.S. and other third countries from the EU ("EU Data"), EU individuals with inquiries or complaints regarding our international data transfers may contact Itron's Global Privacy Office at:
ATTN: Global Privacy Office
1250 S. Capital of Texas Hwy
Building 3, Suite 200
Austin, TX 78746 Privacy@itron.com
EU-U.S. Privacy Shield Framework
In this section, "Itron" refers only to Itron, Inc., the Itron entity that may receive in the United States of America and process personal data from the EU.
Itron complies with the EU-U.S. Privacy Shield Framework ("Privacy Shield Framework"), comprised of principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU to the U.S., pursuant to article 45 of the GDPR ("Privacy Shield Principles") to support transatlantic commerce. Itron has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. Itron is committed to subject all EU Data transferred to the U.S. to the Privacy Shield Principles in reliance on the Privacy Shield. If there is any conflict between the terms of this Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, please visit the Privacy Shield website at privacyshield.gov. To view our participation in the Privacy Shield Framework, please visit the Privacy Shield List at https://www.privacyshield.gov/list.
The Federal Trade Commission has jurisdiction over Itron's compliance with the Privacy Shield.
In certain situations, Itron may be required to disclose personal information in response to lawful requests by public authorities, including to satisfy national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, Itron commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Itron's Global Privacy office.
Itron may share EU Data with a third-party service provider that processes the data solely on Itron's behalf for the legitimate business purposes previously discussed. For onward transfers, Itron is responsible for processing personal information it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. Itron shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Itron proves that it is not responsible for the event giving rise to the damage.
Itron has further committed to refer any unresolved Privacy Shield complaints to JAMS, an independent dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Itron takes reasonable physical, technical, and administrative measures and contractually requires our suppliers, vendors, consultants, or other service providers to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We may retain information (including personal information) about you as long as required by law or for legitimate business purposes (such as resolving disputes, responding to litigation actions, enforcing our agreements) and the purposes listed above in the "Use of Information" section. We retain information in accordance with applicable statute of limitation periods, laws, our internal records management policy and retention schedule, and the terms of this Privacy Notice. Different types of information may be subject to different retention periods. For example, once a user account is deleted, the personal information associated with the account login credentials would also be deleted, but information related to an active order may be retained for longer periods due to other legal or compliance obligations.
Your Rights and Choices
You have certain rights and choices in connection with the personal information we collect and process about you, such as how we use the information and how we communicate with you. Please note that the rights described below vary and may be subject to limitations under applicable law of the area in which you reside.
You may request access to the personal information we maintain about you or request that we correct, update, amend, delete, or restrict the processing of your information. To update your preferences, or limit the communications you receive from us, please contact us via our request web form, or by contacting Itron's Global Privacy office.
Itron will use reasonable efforts to supply, correct, or delete information that we hold about you in accordance with applicable laws.
To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.
Where such rights are provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.
Your Rights as Data Subject
Privacy rights are protected under laws that are enacted on a country-specific and, for U.S. residents, state-specific basis. To understand your individual rights, please review the data privacy regulations that apply where you reside or are located.
Your Rights under the GDPR
If you reside in the EU or in one of the countries in the European Economic Area (EEA), where the GDPR applies, you have a right to the following (under certain conditions):
Request a copy of the personal information about you that Itron holds;
Request a correction of the personal information about you that Itron holds;
Request Itron to delete your personal information;
Request the transfer of your personal information to a third party.
Itron does not make decisions with legal effect about individuals solely based on automated processing (i.e., without human involvement).
If you wish to make a complaint about how Itron is using your personal information, exercise any of the rights set out above, or if you have any questions or comments about privacy issues, please contact our Global Privacy Office.
Where GDPR applies to the processing of your personal information, if you believe your data has been processed unlawfully, you may lodge a complaint with the EU Data Protection Authority in your jurisdiction by visiting this link.
Your Rights under the CCPA and the CPRA ("California Privacy Rules")
If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA) (collectively 'California Privacy Rules') protect your rights when a business collects your personal information as follows.
Right of Access and Portability
You may, twice in a 12-month period, request the following:
the categories and types of personal information we have collected about you during the preceding 12 months;
the categories of sources from which we collected the personal information (for example, from you, our affiliates, social media networks, advertising networks);
the purposes for which the categories of personal information (which may include the purposes listed above in this Privacy Notice) shall be used such as:
performing services, including maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services;
auditing related to a current interaction with you and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction;
detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
debugging to identify and repair errors that impair existing intended functionality;
undertaking internal research for technological development and demonstration; and o undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us; and
the categories of third parties with whom we shared the personal information for a business purpose.
When making a request, please provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond.
Our privacy team will examine your request and respond to you as quickly as possible. Any information requested by the privacy team in connection with a request will be used only to verify your request. Making a request does not require you to create an account. If you send Itron a request to exercise your rights under the California Privacy Rules, upon verification, we process and respond to your request within the applicable time frame. We will deliver our written response to you, including disclosures of information, free of charge by mail or electronically. If provided electronically, it shall be in a portable format that will allow you to transfer it to a third party if you choose to do so.
Right to Deletion
Under the California Privacy Rules, you may request that Itron delete the personal information we have collected from you. If we can verify your request, we will delete your personal information and, if required by the California Privacy Rules, direct our vendors and partners to do so as well. Itron may retain your personal information in certain circumstances when the California Privacy Rules allows it to do so, such as when Itron needs it to comply with a legal obligation or a contract with you.
Right to Opt-Out of Communications
You may unsubscribe from our promotional communications or mailing lists by following the "Unsubscribe" link in our emails, or by emailing email@example.com. If you opt out, Itron may still send you non-promotional emails, such as those about your account or any other communication in connection with your ongoing business relationship with us.
If you would like to exercise your right to access, delete, or opt out of promotional communications under the California Privacy Rules, please submit this CCPA Request Form, or contact our Global Privacy Office.
Itron will not discriminate against you for exercising any of your rights under the California Privacy Rules. We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.
Cookies and Tracking Analytics
Types of Cookies We Use:
Strictly Necessary Cookies. These cookies enable our websites to function. Without them, our websites will either not work at all or will not work properly;
Performance Cookies. These cookies collect non-identifiable information on how you interact with our websites so we can measure and improve the performance of our websites;
Functional Cookies. These cookies save your site preferences and choices such as username, region, language to help us provide enhanced functionality and personalization to you;
Targeting Cookies. These cookies gather information from your device to direct information and display advertisements to you based on topics you may find interesting or useful. These cookies are placed by Itron or by its partners and other authorized third parties.
"Do Not Track"
Some laws require that Itron acknowledge how we respond to web browser "Do Not Track" settings. Itron adheres to the "Do Not Track" settings in your browser and does not monitor or track your browsing history.
Advertising and Analytics Services Provided by Others
You can opt-out of each cookie category (except Strictly Necessary Cookies) by clicking on the "Cookies Settings" link in the cookie banner at the bottom of the page. Your preferences apply only to the website for which you entered and will not be applied to other websites, even if they are affiliated with Itron.
We use Google Analytics consistent with applicable laws. To opt out of Google Analytics, follow the link here. For information about interest-based ads or to opt out of having your web browsing information used for behavioral advertising purposes, please visit optout.aboutads.info. Your device may also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
Changes To This Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our practices. We encourage you to periodically review this Privacy Notice for the latest information on our privacy practices.